Refund policy

Cancellation Policy for Consumers

For the purposes of this cancellation policy, a ‘consumer’ is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.

1. Right of cancellation

You have the right to cancel this contract within 14 days without giving any reason. The period begins on the day on which you, or a third party designated by you (other than the carrier), took possession of the last item of goods.

To exercise your right of withdrawal, you must inform us – FlaveAir GmbH, An den Flachsrösten 21, 41844 Wegberg, email: hello@flave-air.com, telephone: +492434 8094196 – by means of a clear statement (e.g. by letter or email) of your decision to withdraw from this contract. You may use the model withdrawal form provided below, although this is not mandatory.

Alternatively, you can conveniently submit your withdrawal via the electronic withdrawal button on our website. Once you have submitted your notice of withdrawal, we will immediately send you confirmation of receipt of your withdrawal on a durable medium (e.g. by email). Use of the electronic withdrawal button is voluntary and does not replace the obligation to return the goods subject to withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your notice before the 14 days have expired.

2. Exceptions to the right of withdrawal

There is no right of withdrawal for contracts relating to the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return, provided that their seal has been broken after delivery. For legal reasons (Section 312g(2)(3) of the German Civil Code (BGB)), the right of withdrawal is excluded for products whose seal has been removed after delivery for reasons of hygiene or health protection. This means that FlaveAir products which have already been opened cannot be returned or refunded. You may, of course, return unopened and originally sealed products within the statutory period. As soon as we have received and inspected your return, we will refund the purchase price via the same payment method you used when placing your order.

2.1. Returning promotional sets

Our promotional sets (e.g. starter sets, value packs or special bundles) include a combined price discount on the entire package.

To ensure we can offer this benefit fairly, returns or cancellations are only possible for the complete set.

Unfortunately, it is therefore not possible to return individual items within a promotional set. This is based on Section 357(1) of the German Civil Code (BGB) in conjunction with Section 355 BGB, according to which, in the event of cancellation, the entire contract remains valid.

Please also note that products which have already been opened or unsealed, and which may not be resold for hygiene reasons (Section 312g(2)(3) of the German Civil Code (BGB)), are generally excluded from return. This does not apply where statutory warranty rights exist.

3. Consequences of withdrawal

If you withdraw from this contract, we shall refund all payments received, including standard delivery costs (excluding any additional costs arising from a more expensive delivery method chosen by you), without delay and at the latest within 14 days of the day on which we receive your notice of withdrawal.

We will use the same payment method for the refund as you used for the original order, unless otherwise expressly agreed. You will not be charged any refund fees.

We may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods – whichever is the earlier.

4. Returning the goods

You are obliged to return or hand over the goods to us without delay and at the latest within 14 days of the day on which you informed us of your withdrawal.

The deadline is met if you post the goods before the 14-day period expires. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this is attributable to handling that is not necessary for checking the nature, characteristics and functioning of the goods.

5. Information on returns

Please do not return the goods carriage forward; we cannot accept parcels sent carriage forward.

Please return the goods as a prepaid parcel to the specified returns address and keep the proof of posting safe until the refund has been processed. Please ensure that the goods are undamaged and in their original packaging. Sets and/or discounted sets must be returned complete and unopened.

Please ensure you use our separate returns form for the return, as returns are processed via a different address for logistical reasons.
You can obtain the returns form via our chatbot or, on request, by emailing hello@flave-air.com

The statutory withdrawal form is intended solely for the purpose of declaring your withdrawal; however, it does not replace the returns form required for the actual return of the goods.

Model withdrawal form

The use of our returns form is intended solely to speed up the processing of your return and does not affect your statutory right of withdrawal.

(If you wish to withdraw from the contract, please complete this form and return it.) 

To

DVS cap GmbH, Returns Department FlaveAir GmbH, Brüsseler Allee 29, 41812 Erkelenz,

Email address: hello@flave-air.com 

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the

purchase of the following goods (*)/the provision of the following service (*)

______________________________________________________

______________________________________________________

Ordered on (*) ____________ / received on (*) _________________

_______________________________________________________

Name of the consumer(s)

_______________________________________________________

Address of the consumer(s)

_______________________________________________________

Signature of the consumer(s) (only for notification on paper)

_________________________

Date

(*) Delete as appropriate.